Store Policy

Our vision is to be the leading provider of bamboo products.

To achieve our vision, we must exceed the expectations of our customers in everything we do. This requires every member of our team to be committed to providing outstanding customer service at all times.

The following standards have been developed to ensure that we consistently deliver the high level of customer service that our customers expect and deserve:

We will always:

• be polite, professional, and courteous
• be responsive to customer inquiries and requests
• handle customer complaints promptly and effectively
• continuously strive to improve our level of service

We will never:

• keep customers waiting unnecessarily
• fail to follow up on promised actions
• speak negatively about other employees or the company in front of customers
• engage in any form of dishonest or illegal activity

Thank you for adhering to these standards and helping us provide an exceptional level of service to our customers.

If you have any questions or concerns, please do not hesitate to speak with your manager.

Thank you.